Warranty & Return
This warranty gives you specific legal rights, and you may have other rights that vary from state to state (or by country or province). Other than as permitted by law, Zeus Energies does not exclude, limit or suspend other rights you may have, including those that may arise from the nonconformity of a sales contract. For a full understanding of your rights you should consult the laws of your country, province or state.
-Warranty Period
Portable Power Stations: 2 years
Electric Blanket: 1 year
Space Heater: 1 year
Others: 1 year
-Replacement / Maintenance
Zeus Energies’ warranty does not apply to:
Misused/abused/damaged by accident/damaged due to acts of nature.
Unauthorized modification/repair/dis-assembly or operation not in accordance with the official instructions or manuals.
Non-quality related issues.
Items purchased from other resellers.
Used for special application other than normal consumer use.
Lost /stolen/free/refunded product.
Any defects or damages caused by exposure to excessive heat, cold, liquids or other external causes.
Not able to provide valid proof of purchase.
-How to claim warranty?
Feel free to contact our customer service team at info@zeusenergies.com
-Refund
Customers can claim full refund on items which have not been shipped out yet. Other than that, customers need to pay for the return shipping fee.). This only applies to product purchased directly from Zeus Energies.
-Valid Proof of Purchase
Please provide valid purchase voucher, including purchase channel, order number, shipping tracking number and other information.
-How to Return/Replace/Repair an Item
1. Contact our customer service at info@zeusenergies.com for return authorization
2. Write the RMA number on the shipping label outside the *RMA numbers should be clearly displayed on the shipping label of returned package.
3. Zeus Energies will repair/replace(at our expense) any faulty products during the warranty period. A replacement resumes the warranty period left of the original order.
4. We will proceed with replacement in 14 business days after confirming that the defective item is received at our warehouse. The final resolution is subject to the availability of the replacement items.